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UI/UX Design
HealthTech UX Transformation
Client: MediCare Plus
Redesigned a patient portal that reduced support tickets by 50% and increased patient engagement by 3x.
FigmaReactTailwind CSSStorybook
Results
- 50% reduction in support tickets
- 3x increase in patient engagement
- WCAG 2.1 AA compliant
The Challenge
Patients couldn't figure out how to book appointments, view records, or message their doctors. Support lines were overwhelmed.
Our Solution
Complete UX audit, user journey mapping, and redesign with accessibility as a first-class citizen. Prototyped and tested with real patients.
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